If your tracking information states that your package was delivered and you have not received it, you must contact the United States Postal Service or UPS directly. Winterland Boutique DOES NOT hold responsibility for packages that state delivered. Thus, we do not issue refunds for packages that state being delivered.
- This policy is fully enforced.
The ability to require signature upon delivery is available during checkout.
Shipping updates may lag due to the USPS tracking website. It can take up to 24+ hours for status updates on the website. This does not mean your package has not been shipped... In addition, during this time the USPS is experiencing many delays. Shipping delivery timeframes are an estimate.
Please note this timeframe may also vary due to location and the shipping option you selected during checkout. We now offer standard first class shipping in addition to USPS priority mail! This timeframe varies and can be slower than priority mail to include updates. Please be aware of this prior to selecting this option during checkout.
To report a package lost or stolen please contact the USPS or UPS directly.
Per UPS/USPS shipping may be delayed. (This time frame may be extended due to holiday, weekend and unforeseen disruptions.)
Orders over $350 will be shipped with signature required. Because of the dollar threshold we incur the fee.