Q: Do you accept exchanges and or returns?
We allow exchanges for store credit on all items except swimsuits, intimates, bags and frames/sunglasses. The customer is responsible for returning the products to the showroom and for the new shipping fees. Please email us prior to returning items for processes and clarification. * Unless a defective item was shipped initially.*
Please Note: ALL items are inspected prior to shipping to ensure quality in addition, pictures are taken of all inventory prior to processing from our showroom however, if something was missed we assume responsibility of return.
All issues must be emailed within 3 days of package delivery per the USPS timeline.
If this timeframe is exceeded the only option is a store credit on eligible and approved items. Please be aware of allowed timeframes prior to purchase.
Q: What is the policy for exchanges?
All return fees are of the responsibility of the customer unless the error was our own.
Q: When will I receive my store credit?
Once the item(s) is/are received, store credit and exchanges will be processed given the received item(s) have not been worn and are in original condition.
Please allow 3 business days to receive store credit code once approved.
Q: Where is your size chart located?
Please refer to the "Size Chart" tab for a general idea of product size in addition refer to the item description for any additional information on the specific product at hand such as "one size up recommended". Items manufactured come from various amazing vendors within the fashion industry therefore sizing may vary slightly across the board. Also, sizing may vary due to requested look such as oversized or fitted. This is why it is imperative to read the description details for sizing suggestions. This size chart is based on US sizes.
Q: How long does processing take on normal orders?
Processing times are typically 2-4 business days however, this time frame may vary during very high volume times and holidays. This does not include the applicable shipping times. This is solely for processing* Please feel free to reach out regarding your specific order please have the order number ready.
This timeframe does not include pre-order items as their specific estimated ship dates are within the product description. These dates are subject to change. Please be aware of these per order dates prior to purchasing items.
Q: Are there taxes?
All items are subject to taxes.
Q: Can I cancel my order?
Once your order has been processed you are unable to cancel.
Q: What is Winterlandboutique's preorder option?
Preorder is a way for you to secure your purchase before it is sold out online. It is purchased through the website just as you would purchase any item from us! Please refer to shipment estimate date under product photo prior to purchasing to ensure you are aware of the timeline. Some items sell out quickly so this is a perfect opportunity!
After Pay Disclaimer
Please refer to Afterpay for any questions or issues regarding their platform.
Once an order is placed VIA Afterpay order values and additions can not be made. All approved refunds and adjustments are processed via Afterpay due to the nature of their installments. Please note any additional late fees accessed are solely your responsibility as per Afterpay if you do not make your payments on the agreed schedule fees may apply. Your order will be processed and shipped in the manner stated above just as if you utilized any other payment method. You then will pay Afterpay for the amount agreed upon on their platform using your Afterpay login and account. If you have refund questions once they have been processed on our end or any additional questions regarding Afterpay please contact them directly.
International Delivery Transit Time:
International shipping rates vary depending on location and weight of the package. At check out your total shipping will be shown depending upon the weight of your shopping bag.
We do not provide currency conversion your bank will convert accordingly.
All applicable custom fees, taxes, and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package.
We are not responsible for lost or stolen packages once UPS, USPS, or DHL has marked your package as delivered. By completing a purchase with us you are agreeing to our full shipping and delivery policies. *
WE RESERVE THE RIGHT TO VERIFY|CANCEL ANY ORDERS THAT ARE DEEMED HIGH RISK DUE TO CONFLICTING INFORMATION PROVIDED DURING CHECKOUT ie. SHIPPING TO ANOTHER ADDRESS OTHER THAN THE BILLING.
When you place an order with us you are accepting all of the terms and conditions outlined above. These policies will be enforced at all times. For full policy please refer to "shipping policy".
When you submit or tag Winterlandboutique on photos you may be featured on our IG and website.
If you have an further questions please email customer service below:
Please allow up to 48 hours for a reply.