FAQ | Policies


COVID-19 UPDATE/DISCLAIMER.

With this current unfortunate situation and our main priority being the health of our family, team, and customers we have chosen to enforce a FINAL SALE POLICY in response to the COVID-19 until further notice. While we are doing our part on our end to make sure packages get sent out to customers safely we cannot risk taking returns and exchanges at this time. Upon purchasing you must agree to this newly implemented policy. By purchasing you agree to these terms.

 

Q: Do you accept exchanges and or returns? * not at this time due to COVID19*
We allow exchanges for store credit on all items except swimsuits, intimates, bags and frames/sunglasses. The customer is responsible for returning the products to the showroom and for the new shipping fees. Please email us prior to returning items for processes and clarification. * Unless a defective item was shipped initially.*
Please Note: ALL items are inspected prior to shipping to ensure quality in addition, pictures are taken of all orders prior to shipment from our showroom however, if something was missed we assume responsibility of return.
All issues must be emailed within 3 days of package delivery per the USPS timeline.
If this timeframe is exceeded the only option is a store credit on eligible and approved items. Please be aware of allowed timeframes prior to purchase.
 
Q: What is the policy for exchanges?
All return fees are of the responsibility of the customer unless the error was our own. 
 
Q: When will I receive my store credit?
Once the item(s) is/are received, store credit and exchanges will be processed given the received item(s) have not been worn and are in original condition.
Please allow 3 business days to receive store credit code once approved. 
 
Q: Where is your size chart located?
Please refer to the "Size Chart" tab for a general idea of product size in addition refer to the item description for any additional information on the specific product at hand such as "one size up recommended". Items manufactured come from various amazing vendors within the fashion industry therefore sizing may vary slightly across the board. Also, sizing may vary due to requested look such as oversized or fitted. This is why it is imperative to read the description details for sizing suggestions. This size chart is based on US sizes.
 
Q: How long does processing take on normal orders?
Processing times are typically 2-4 business days however, this time frame may vary during very high volume times and holidays. This does not include the applicable shipping times. This is solely for processing* Please feel free to reach out regarding your specific order please have the order number ready.
Email: cs@winterlandboutique.com;
This does not include pre-order items as their specific estimated ship dates are within the product description. These dates are subject to change. Please be aware of these per order dates prior to purchasing items.
 
Q: Are there taxes?
All items are subject to taxes.
 
Q: What is Winterlandboutique's preorder option?
Preorder is a way for you to secure your purchase before it is sold out online. It is purchased through the website just as you would purchase any item from us! Please refer to shipment estimate date under product photo prior to purchasing to ensure you are aware of the timeline. Some items sell out quickly so this is a perfect opportunity!
 
After Pay Disclaimer
Please refer to Afterpay for any questions or issues regarding their platform.
Once an order is placed VIA Afterpay order values and additions can not be made. All approved refunds and adjustments are processed via Afterpay due to the nature of their installments.  Please note any additional late fees accessed are solely your responsibility as per Afterpay if you do not make your payments on the agreed schedule fees may apply. Your order will be processed and shipped in the manner stated above just as if you utilized any other payment method. You then will pay Afterpay for the amount agreed upon on their platform using your Afterpay login and account. If you have refund questions once they have been processed on our end or any additional questions regarding Afterpay please contact them directly.
 
USPS Disclaimer
 
Shipping updates may lag due to the USPS tracking website. It can take up to 24+ hours for status updates on the website. This does not mean your package has not been shipped...
For any additional questions and or concerns please contact the USPS.
Once an order has been shipped and tracking information has been sent and the package states delivered Winterland Boutique is not held responsible or liable for the package.
Please make sure your shipping address information is correct as well as your email
address as this is the primary means of communication between Winterland Boutique and yourself.
To report a package lost or stolen please contact the USPS directly. 
All arrival dates posted are an estimate.  Per the USPS shipping may be delayed. (This time frame may be extended due to holiday, weekend and unforeseen disruptions.)
Please note this timeframe may also vary due to location and the shipping option you selected during checkout. We now offer standard first class shipping in addition to usps priority mail! This timeframe varies and can be slower than priority mail. Please be aware of this prior to selecting this option during checkout.
Signature required shipping is available upon request. Just select this option during checkout and shipping.
International Delivery Transit Time: 
International shipping rates vary depending on location and weight of the package. At check out your total shipping will be shown depending upon the weight of your shopping bag. 
International Shipping: 
We do not provide currency conversion your bank will convert accordingly.
All applicable custom fees, taxes, and duties are the sole responsibility of the customer.  Custom authorities require that we state the value of your order directly on your package.
If for any reason you item is not deliverable and is returned you will be issued a refund for the purchase price of the items (minus shipping fee). Once it is received to the store.   
We are not responsible for lost or stolen packages once UPS, USPS, or DHL has marked your package as delivered. By completing a purchase with us you are agreeing to our full shipping and deliveries policies. * UPDATE 3/30/20 at this time due to covid we are not shipping internationally due to extended transit shipping times.
 
When you submit or tag Winterlandboutique on photos you may be featured on our IG and website.
 
If you have an further questions please email customer service below:
cs@winterlandboutique.com
Please allow up to 48 hours for a reply.