FAQ | Store Policies

Q: Do you accept exchanges and or returns? 

We allow returns for store credit on all items except bodysuits, swimsuits, intimates, bags, and frames/sunglasses. The customer is responsible for returning the products to the showroom and for the new shipping fees. Please refer to our return policy for additional information.

Q: When will I receive my store credit?

Once the item(s) is/are received, store credit and exchanges will be processed given the received item(s) have not been worn and are in original condition.

Please allow 3 business days to receive the store credit code once received/ approved. 

Q: Where is your size chart located?

Please refer to the "Size Chart" tab for a general idea of product size in addition refer to the item description for any additional information on the specific product at hand such as "one size up recommended". Items manufactured come from various amazing vendors within the fashion industry therefore sizing may vary slightly across the board. Also, sizing may vary due to the requested look such as oversized or fitted. This is why it is imperative to read the description details for sizing suggestions. This size chart is based on US sizes.

Q: How long does processing take on non-pre-order - orders?

Processing times are typically 2-5 business days however, this time frame may vary during very high-volume times and holidays. This does not include the applicable shipping times. This is solely for processing and does not include shipping times*

Q: Are there taxes?

All items are subject to taxes.

Q: Can I cancel my order?

Once your order has been processed and tracking has you are unable to cancel.

Q: What is Winterlandboutique's preorder option?

Preorder is a way for you to secure your purchase before it is sold out online. It is purchased through the website just as you would purchase any item from us! Please refer to the shipment estimated date under the product description prior to purchasing to ensure you are aware of the estimated timeline. This timeline is an estimate and is subject to change. Some items sell out quickly, so this is a perfect opportunity!

NOTE: Orders that contain pre-order items are not eligible for cancelation. 

After Pay Disclaimer

Please contact Afterpay for any questions or issues regarding their platform.

Once an order is placed VIA Afterpay order additions cannot be made. All approved refunds and adjustments are processed via Afterpay due to the nature of their installments.  Please note any additional late fees accessed are solely your responsibility as per Afterpay if you do not make your payments on the agreed schedule fees may apply. Your order will be processed and shipped in the manner stated above just as if you utilized any other payment method. You then will pay Afterpay for the amount agreed upon on their platform using your Afterpay login and account. If you have refund questions once they have been processed on our end or any additional questions regarding Afterpay please contact them directly.

USPS Disclaimer

International Delivery Transit Time:

International shipping rates vary depending on location and weight of the package. At check out your total shipping will be shown depending upon the weight of your shopping bag. 

International Shipping: 

We do not provide currency conversion your bank will convert accordingly.

All applicable custom fees, taxes, and duties are the sole responsibility of the customer.  Custom authorities require that we state the value of your order directly on your package.   

We are not responsible for lost or stolen packages once UPS, USPS, or DHL has marked your package as delivered. By completing a purchase with us you are agreeing to our full shipping and delivery policies. * 


When you place an order with us you are accepting all of the terms and conditions outlined above. These policies will be enforced at all times. For full policy please refer to "shipping policy".

When you submit or tag Winterlandboutique on photos you may be featured on our IG and website. 

If you have further questions, please email customer service below:


Please allow up to 48 hours for a reply.